REFUNDS & RETURNS POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange, store credit or refund. Please see below for more information on our return policy.

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it, it must also be in the original packaging and all returns must be sent back to us via courier, within seven (7) business days after receiving the goods. 

Several types of goods are exempt from being returned as per below:

Some non-returnable items:

  • Printer cartridges, toner, etc.
  • Gift cards
  • Downloadable software products
  • Liquid damaged or physically damaged items will void any warranty

RETURN PROCESS

To return an item, please follow these steps:

  1. Contact Customer Service
    Email us at support@t-labz.co.za within seven (7) business days of receiving your item. Include your order number and details about the return. Notifications via phone, WhatsApp, social media, etc., will not be deemed sufficient.

  2. Receive a Return Merchandise Authorization (RMA)
    After reviewing your request, we will provide you with an RMA number via email, along with the return delivery address. Do not send your goods back to the manufacturer or without first obtaining an RMA number.

  3. Prepare the Item for Return

    • Place the item securely in its original packaging.
    • Include all accessories and ensure the RMA number is clearly visible.
    • Any goods damaged in transit to us due to improper packaging will not be accepted.

  4. Ship the Item to T-Labz Technologies

    • Courier the return to the address provided in the email.
    • Customers are responsible for all return shipping charges. We strongly recommend using a trackable courier service and insurance where applicable.
    • T-Labz Technologies is not liable for goods lost, stolen, or damaged in transit.

  5. Inspection and Refund Processing
    Once we receive the item, we will inspect it to ensure it meets our return conditions. After inspection:

    • Partial refunds may be granted for items with damaged packaging or if T-Labz incurs handling fees for delivery/collection costs. These costs will be deducted from the refund.
    • Refunds for software may also be subject to deductions if seals have been broken or the software has been used unless this was necessary to discover a fault.

Important Notes

  • Refunds will be processed within thirty (30) days of receiving the returned item. Processing times for the refund to reflect in your bank account may vary depending on your bank.
  • We will notify you by email once your return has been processed.
  • T-Labz Technologies is not responsible for data loss. Customers are advised to make backups before returning any data-bearing items.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return and keep you informed via email. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take time to appear on your bank statement, depending on your bank. We will notify you by email when your return has been processed.

WARRANTY

Most products we sell come with a manufacturer warranty, which varies depending on the product and manufacturer.

To initiate a warranty claim, please follow these steps:

  1. Contact Customer Service
    Email us at support@t-labz.co.za within the warranty period, including your order number, product details, and a description of the issue. Notifications via phone, WhatsApp, social media, etc., will not be deemed sufficient.

  2. Receive a Warranty Authorization
    Once your claim is reviewed, you will receive a Warranty Authorization number via email, along with instructions on how to proceed and the delivery address for sending the product to T-Labz Technologies.

  3. Ship the Product to T-Labz
    Place the product securely in its original packaging, include all accessories, and ensure the Warranty Authorization number is clearly marked. Then courier the product to the address provided by T-Labz Technologies.

    • Customers are responsible for all shipping charges.
    • Use a trackable courier service and insurance where necessary, as T-Labz Technologies cannot guarantee receipt or be held liable for goods lost, stolen, or damaged in transit.

  4. Inspection and Manufacturer Assessment
    Upon receipt, T-Labz Technologies will liaise with the manufacturer or their authorized service center for inspection. T-Labz Technologies cannot intervene in the manufacturer’s findings or decisions.

    • If the product is deemed irreparable or replacement parts are unavailable, the manufacturer may recommend a replacement product at their discretion, which T-Labz Technologies cannot contest.
    • Warranty will be void if the serial number label is missing, damaged, or tampered with.

  5. Exclusions and Limitations

    • Warranty does not cover damage caused by lightning, electrical surges, or improper use.
    • Visible damage to the product may void the warranty.
    • Data loss is not covered under warranty; customers are encouraged to make regular backups.
    • T-Labz Technologies cannot be held liable for the safe-keeping of goods once inspected.

Important Notes

  • All warranties are provided by the manufacturer or distributor of the product; T-Labz Technologies acts solely as an intermediary.
  • If the product is deemed not covered under warranty, customers will need to arrange for the collection of the item at their own cost.

DEAD ON ARRIVAL (DOA)

If your products have been damaged en-route or if they are DOA, please contact us immediately using the “Contact US’ section or details at the end of this page so that we can arrange for the collection of the goods. It is your responsibility to thoroughly check the products and advise us if you feel there is any fault or damage. FAULTY OR DAMAGED GOODS MUST BE DECLARED WITHIN 48-HOURS.

As soon as we receive the item and it has been tested to confirm the fault, the product will either be repaired and returned or a replacement will be sent (dependent on the manufacturer’s policy) The Supplier / T-Labz Technologies reserves the right to charge a handling/re-stocking fee of up to 50% on open / new items returned.

UNBOXED DEALS

“Unboxed product” refers to any product sold on our website whereby the original manufacturer packaging of the product is damaged either due to transportation, storage (soiled products), demo units and returned products from customers.

Although we take every effort in ensuring all packaging of our products remains in pristine condition, there are however instances where the packaging could become damaged due to transportation, storage (soiled products), demo units and returned products from customers.

Unboxed products are offered for sale at greatly discounted prices as Unboxed Deals on a section of our website. Since most products on our website are sold as brand new, Unboxed products will be labelled “Unboxed” on product image and / or product title.

Unboxed products could show signs of slight use, minor cosmetic imperfections or be missing the original packaging. T-Labz Technologies might re-seal or replace the damaged outer packaging to protect the products.

Products are tested and sold in a working condition. Unboxed products can also be returned within seven (7) business days.

To return an Unboxed product, please follow our returns process above.

Unlike New products sold on our website that carry separate warranty, Unboxed products have a 3-month warranty. Besides the 3-month warranty carried by Unboxed products, the same warranty policy above applies to Unboxed Products.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+27 082 465 7953

support@t-labz.co.za