2. RETURNS & REFUNDS POLICY

1. Returns Overview

If you are not satisfied with your purchase, you may request a return within 7 business days of receiving your order.

2. Return Conditions

To be eligible for a return:

• The item must be unused
• In its original packaging
• Include all accessories

3. Non-Returnable Items

The following items cannot be returned:

• Software (opened or downloaded)
• Gift cards
• Printer consumables (ink, toner)
• Physically or liquid-damaged items

4. Return Process

Step 1: Request a Return

Email support@t-labz.com within 7 business days of receiving your order. Include your order number and reason for return.

Step 2: Receive Return Authorization

If approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without an RMA will not be accepted.

Step 3: Send the Item

Return the item using a reliable courier service. Ensure it is securely packaged.

Customers are responsible for return shipping costs and for ensuring the item reaches us safely. We recommend using a trackable and insured courier service.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

If the item is defective or incorrect, we will arrange and cover the return.

6. Inspection & Outcomes

All returned items will be inspected. Depending on the outcome, we may:

• Repair the item
• Replace the item
• Issue a refund or store credit

A handling or restocking fee of up to 25% may apply where applicable.

Deductions may be made for items returned with damaged packaging or missing components.

7. Refunds

Approved refunds are processed within 5–10 business days after inspection.

Please note that your bank may take additional time to reflect the funds.

8. Warranty

Most products include a manufacturer warranty.

Warranty does not cover:

• Physical damage
• Power surges
• Misuse or improper handling

9. Dead on Arrival (DOA)

Products that are faulty on arrival must be reported within 48 hours of delivery.

Once confirmed, the item will be repaired or replaced in line with manufacturer policies.

10. Unboxed Products

Unboxed items are sold at a reduced price and may have minor cosmetic imperfections or non-original packaging.

• Fully tested and functional
• Eligible for return within 7 business days
• Include a limited 3-month warranty

11. Data Responsibility

We are not responsible for any data loss. Customers are advised to back up all data before returning any device.

12. Contact

Email: support@t-labz.com
WhatsApp: +27 82 465 7953