Terms & Conditions – T-Labz Technologies

1. Overview

T-Labz Technologies (Pty) Ltd operates https://t-labz.com in South Africa.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions and all applicable South African laws, including the Consumer Protection Act 68 of 2008.

2. Orders & Product Availability

  • All products are subject to availability.

  • We reserve the right to cancel or refuse any order due to:

    • Stock unavailability

    • Pricing or listing errors

    • Suspected fraud or unauthorized transactions

  • In the event that an order cannot be fulfilled, a suitable alternative, backorder, or refund will be offered.

3. Payments

We accept secure payments via:

  • Card (Visa / Mastercard)

  • PayFast / EFT

All payment transactions are processed securely through trusted third-party providers. T-Labz does not store sensitive payment details.

4. Shipping & Delivery

  • Delivery typically takes 3–5 working days, and up to 10 working days during peak periods.

  • Delivery timeframes are estimates only and not guaranteed.

  • Delays may occur due to couriers, supplier dispatch timelines, or external factors beyond our control.

  • Responsibility for the goods transfers to the customer upon confirmed delivery.

5. Returns & Refunds

  • Returns and refunds are governed by our Returns Policy, which must be followed for all return requests.

  • Approval of returns may be subject to supplier evaluation and compliance with return conditions.

6. Warranty & Repairs

  • Products are covered by manufacturer or supplier warranties where applicable.

  • Warranty terms, coverage, and outcomes are determined by the respective supplier or manufacturer.

Repairs Process

  • T-Labz Technologies does not conduct repairs onsite.

  • All repair requests are handled by authorized suppliers or service centres.

  • Devices submitted for repair will be:

    • Sent to the relevant supplier for inspection and assessment

    • Repaired, replaced, or declined in accordance with supplier findings and warranty terms

  • Turnaround times:

    • Depend on supplier processes, diagnostics, and parts availability

    • Are not fixed and may vary

  • T-Labz acts as an intermediary and will:

    • Follow up with suppliers for updates

    • Communicate progress to customers

    • Make reasonable efforts to expedite repairs

  • However, repair timelines, approvals, and outcomes are ultimately determined by the supplier and may be beyond T-Labz’s control.

7. Limitation of Liability

To the fullest extent permitted by law, T-Labz Technologies shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of income, data, or business

  • Delays caused by couriers, suppliers, or third-party service providers

Customers are responsible for backing up all data before submitting any device for repair. T-Labz will not be responsible for data loss under any circumstances.

8. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information

  • Use the website lawfully and responsibly

  • Maintain the confidentiality of your account and login details

9. Privacy & Data Protection

We collect and process personal information including:

  • Name and contact details

  • Billing and delivery information

  • Order history

This information is used to:

  • Process and fulfil orders

  • Provide customer support

  • Improve our services

We do not sell personal information. Information may be shared with trusted third parties such as payment processors and couriers where necessary.

We take reasonable technical and organisational measures to protect your data. You may request access, correction, or deletion of your personal information by contacting us.

10. Fraud Prevention

  • Our banking details will never change without official communication.

  • We reserve the right to cancel any order suspected of fraud or unauthorized activity.

11. Changes to Terms

T-Labz Technologies reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

12. Contact Information

Email: info@t-labz.com
WhatsApp: +27 82 465 7953
Website: https://t-labz.com