Returns & Refunds Policy – T-Labz Technologies

1. Returns Overview

If you are not satisfied with your purchase, you may request a return within 7 business days of receiving your order.

2. Return Conditions

To be eligible for a return:

  • The item must be unused

  • In its original packaging

  • Include all accessories

3. Non-Returnable Items

The following items cannot be returned:

  • Software (opened or downloaded)

  • Gift cards

  • Printer consumables (ink, toner)

  • Physically or liquid-damaged items

4. Return Process

Step 1: Request a Return

Email support@t-labz.com within 7 business days of receiving your order. Include your order number and reason for return.

Step 2: Receive Return Authorization

If approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without an RMA will not be accepted.

Step 3: Send the Item

Return the item using a reliable courier service. Ensure it is securely packaged.

Customers are responsible for return shipping costs and ensuring the item reaches us safely. We recommend using a trackable and insured courier service.

5. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer.

  • If the item is defective or incorrect, T-Labz will arrange and cover the return.

6. Inspection & Outcomes

All returned items will be inspected.

Where applicable, items may be forwarded to the supplier or manufacturer for technical assessment before a final outcome is determined.

Depending on the outcome, one of the following may apply:

  • Repair

  • Replacement

  • Refund or store credit

A handling or restocking fee of up to 25% may apply where applicable.

Deductions may be made for items returned with damaged packaging, missing components, or signs of use.

7. Supplier Assessment & Repairs

  • T-Labz Technologies does not perform repairs directly.

  • All technical assessments, repairs, and warranty decisions are carried out by authorized suppliers or service centres.

  • As part of the returns or warranty process:

    • Items may be sent to the supplier for inspection

    • Repair, replacement, or rejection outcomes are determined by the supplier

  • Turnaround times:

    • Depend on supplier processes and parts availability

    • May vary and are not guaranteed

  • T-Labz acts as an intermediary and will:

    • Follow up with suppliers

    • Provide updates to customers

    • Make reasonable efforts to expedite the process

  • However, final decisions, timelines, and repair outcomes are beyond T-Labz’s direct control.

8. Refunds

Approved refunds are processed within 5–10 business days after final inspection or supplier feedback.

Please note that your bank may take additional time to reflect the funds.

9. Warranty

Most products include a manufacturer or supplier warranty.

Warranty does not cover:

  • Physical damage

  • Power surges

  • Misuse or improper handling

Warranty claims are subject to supplier assessment and approval.

10. Dead on Arrival (DOA)

Products that are faulty on arrival must be reported within 48 hours of delivery.

Once reported:

  • The item may be collected and sent to the supplier for verification

  • Replacement or repair will be processed in line with supplier policies

11. Unboxed Products

Unboxed items are sold at a reduced price and may have:

  • Minor cosmetic imperfections

  • Non-original packaging

These products are:

  • Fully tested and functional

  • Eligible for return within 7 business days

  • Covered by a limited 3-month warranty

12. Data Responsibility

T-Labz Technologies is not responsible for any data loss.

Customers must back up all data before returning or submitting any device for repair or inspection.

13. Contact

Email: support@t-labz.com
WhatsApp: +27 82 465 7953