REFUNDS & RETURNS POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange, store credit or refund. Please see below for more information on our return policy.

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it, it must also be in the original packaging and all returns must be sent back to us via courier, within seven (7) business days after receiving the goods. 

Several types of goods are exempt from being returned as per below:

Some non-returnable items:

  • Printer cartridges, toner, etc.
  • Gift cards
  • Downloadable software products
  • Liquid damaged or physically damaged items will void any warranty

RETURN PROCESS

  • Goods returned after seven (7) business days will be rejected. Do not send your goods back to the manufacturer.
  • To return an item, please email customer service within seven (7) business days, the details about your return including order number to [email protected]
  • You will obtain a Return Merchandise Authorization (RMA) number via email including the delivery address for you to send your returned purchase. Notification via phone, WhatsApp, social media, etc. will not be deemed sufficient.
  •  After receiving an RMA number, place the item securely in its original packaging and include your RMA number then courier your return to the delivery address provided in the email by our customer service.
  • Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable courier method to send your return. We do cannot guarantee that we will receive your package, hence we strongly recommend using a trackable shipping service.
  • Please also note that we cannot accept any items damaged in transit to us and cannot be liable for such damage or any theft. All risk of damage, theft or loss remains the responsibility of the customer until the the item is received by us, hence we suggest using trackable courier and insurance where necessary.
  • We will not be held liable for any data loss and is the responsibility of the customer to make any necessary backups.
  • There are certain situations where only partial refunds are granted or refused due to damaged packaging. 
  • Partial refunds could also be granted where T-Labz Technologies has had to charge handling fee due incurred delivery/collection costs, these costs will be deducted from the refund due.
  • Depending on the amount, some refunds may be subject to deductions for bank and credit charges incurred by T-Labz Technologies.
  • Deductions may also be charged on software whereby seal has been broken or have been used, unless seal had to be broken/opened to discover fault. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return and keep you informed via email. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take time to appear on your bank statement, depending on your bank. We will notify you by email when your return has been processed.

WARRANTY

Most products we sell come with manufacturer warranty. This differs depending on products and manufacturer.
T-Labz Technologies cannot accept any goods showing visible signs of damage and should such items reach us, the customer will be responsible for the collection of the goods. T-Labz cannot be held liable for the safe-keeping of the goods.
Goods covered by warranty will be inspected by the respective manufacturers at their authorised service centers. T-Labz Technologies cannot intervene with the decisions and findings made by the manufacturer.
Customers are encouraged to use necessary surge protection units as lightning and electrical surge damage will void warranty.
T-Labz Technologies cannot be held liable for any data loss incurred by the client, as such, regular backups are encouraged.
Where a product under warranty is no longer in stock or replacement parts no longer available, the manufacturer service center in their discretion might recommend replacement product which T-Labz Technologies cannot argue otherwise.
Warranty will be void if the serial number label is missing, damaged or tampered with.
All warranties are with the manufacture’s / distributors of the products and is not with T-Labz Technologies. T-Labz simply acts as an intermediary.

DEAD ON ARRIVAL (DOA)

If your products have been damaged en-route or if they are DOA, please contact us immediately using the “Contact US’ section or details at the end of this page so that we can arrange for the collection of the goods. It is your responsibility to thoroughly check the products and advise us if you feel there is any fault or damage. FAULTY OR DAMAGED GOODS MUST BE DECLARED WITHIN 48-HOURS.

As soon as we receive the item and it has been tested to confirm the fault, the product will either be repaired and returned or a replacement will be sent (dependent on the manufacturer’s policy) The Supplier / T-Labz Technologies reserves the right to charge a handling/re-stocking fee of up to 50% on open / new items returned.

UNBOXED DEALS

“Unboxed product” refers to any product sold on our website whereby the original manufacturer packaging of the product is damaged either due to transportation, storage (soiled products), demo units and returned products from customers.

Although we take every effort in ensuring all packaging of our products remains in pristine condition, there are however instances where the packaging could become damaged due to transportation, storage (soiled products), demo units and returned products from customers.

Unboxed products are offered for sale at greatly discounted prices as Unboxed Deals on a section of our website. Since most products on our website are sold as brand new, Unboxed products will be labelled “Unboxed” on product image and / or product title.

Unboxed products could show signs of slight use, minor cosmetic imperfections or be missing the original packaging. T-Labz Technologies might re-seal or replace the damaged outer packaging to protect the products.

Products are tested and sold in a working condition. Unboxed products can also be returned within seven (7) business days.

To return an Unboxed product, please follow our returns process above.

Unlike New products sold on our website that carry separate warranty, Unboxed products have a 3-month warranty. Besides the 3-month warranty carried by Unboxed products, the same warranty policy above applies to Unboxed Products.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+27 082 465 7953

[email protected]