3. TERMS, RETURNS & PRIVACY POLICY

1. Overview

T-Labz Technologies (Pty) Ltd operates https://t-labz.com in South Africa.

By using our website or placing an order, you agree to these terms and applicable laws, including the Consumer Protection Act 68 of 2008.

2. Orders & Product Availability

All products are subject to availability.

We reserve the right to cancel or refuse any order due to:

  • Stock unavailability
  • Pricing errors
  • Suspected fraud

3. Payments

We accept secure payments via:

  • Card (Visa / Mastercard)
  • PayFast / EFT

Payment information is processed securely through third-party providers.

4. Shipping & Delivery

Delivery typically takes 3–5 working days, and up to 10 working days during peak periods.

Delivery times are estimates and not guaranteed.

Responsibility for the order transfers to the customer once delivery has been completed.

5. Returns & Refunds

Returns are accepted within 7 business days, subject to our Returns Policy.

Returned items must meet the required conditions and follow the RMA process.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

6. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information
  • Use the website lawfully
  • Maintain the confidentiality of your account details

7. Privacy

We collect personal information such as:

  • Name and contact details
  • Delivery and billing information
  • Order history

This information is used to:

  • Process orders
  • Provide customer support
  • Improve our services

We do not sell personal information.

We may share information with trusted third parties such as payment processors and couriers where necessary.

8. Data Protection

We take reasonable steps to protect your personal information.

You may request access, correction, or deletion of your data by contacting us.

9. Limitation of Liability

We are not liable for:

  • Indirect or consequential damages
  • Delays caused by couriers or third parties
  • Loss occurring after confirmed delivery

10. Fraud Prevention

Our banking details will never change without official communication.

We reserve the right to cancel any order suspected of fraud.

11. Changes to Policy

We may update these policies at any time. Continued use of the website constitutes acceptance of any changes.

12. Contact

Email: info@t-labz.com
WhatsApp: +27 82 465 7953